Project Green Ltd (“Project Green”, “we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you contact us, submit a form, or use our website.

1. Who We Are

Project Green Ltd
Registered in England and Wales — Company No. 15884036
Registered Address: 5 Rayleigh Road, Hutton, Shenfield, Brentwood, Essex, CM13 1AB
Telephone: 0300 1311 021
Email: hello@projectgreen.uk

Project Green Ltd is the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you complete a form on our website, we collect the following information:

• First and Last Name – so we know who to contact. 
• Email Address – to respond to your enquiry. 
• Phone Number – to follow up on your enquiry or arrange a consultation. 
• Service of Interest – so we understand what you’re enquiring about (e.g. Solar, Battery, EV Charging, Heat Pumps, etc.). 
• Message – the details you provide in your message to help us respond appropriately. 

We may also collect:

• Technical information – such as IP address, browser type, and how you use our site (via cookies and analytics). 
• Correspondence records – such as emails or call logs related to your enquiry or project. 

We do not collect sensitive personal information (e.g. health, race, religion, or biometric data).

3. How We Use Your Information

We use your information to:

• Respond to your enquiry or quotation request. 
• Provide information, advice, and updates about our services. 
• Arrange site surveys or appointments. 
• Manage and deliver any contract or installation you agree to. 
• Improve our website, communications, and customer experience. 
• Send marketing communications (only if you have opted in). 

We will never sell or share your personal data with third parties for marketing purposes.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to provide a quote, respond to an enquiry, or deliver a service you have requested. 
• Legitimate interest – to improve our services and communicate with you as a prospective or existing customer. 
• Consent – for sending marketing emails or updates (you can withdraw consent at any time). 
• Legal obligation – to meet regulatory or record-keeping requirements. 

5. How Long We Keep Your Data

We only keep your personal information for as long as necessary:

• Enquiries and quotations: up to 2 years after your last contact. 
• Customer records and contracts: up to 7 years (for legal and tax compliance). 
• Marketing data: until you unsubscribe or withdraw consent. 

After these periods, data is securely deleted or anonymised.

6. Sharing Your Information

We may share limited personal data with trusted third parties, such as:

• Accredited installers or subcontractors working on your project. 
• IT, hosting, and email service providers (for website and communication management). 
• Accreditation or compliance bodies (e.g. MCS, TrustMark, RECC) when required for certification. 

All third parties are GDPR-compliant and only process your data according to our instructions.

7. Your Data Rights

You have the right to:

• Access the personal data we hold about you. 
• Rectify inaccurate or incomplete data. 
• Request deletion of your personal data (“right to be forgotten”). 
• Restrict or object to how we process your data. 
• Withdraw consent for marketing at any time. 
• Request data portability to another service provider. 

To exercise any of these rights, please contact us at hello@projectgreen.uk.

If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk | Telephone: 0303 123 1113

8. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to:

• Ensure functionality and security. 
• Analyse visitor behaviour via Google Analytics or similar tools. 

You can manage or disable cookies through your browser settings. For full details, please refer to our separate Cookie Policy.

9. Data Security

We use appropriate technical and organisational measures to safeguard your personal information against loss, misuse, or unauthorised access. Your data is stored securely on UK or GDPR-compliant servers, and only authorised personnel can access it.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new revision date. Please review it occasionally to stay informed.

Contact Us

If you have any questions or wish to exercise your data rights, please contact us:

📞 0300 1311 021
✉️ hello@projectgreen.uk
🏢 5 Rayleigh Road, Hutton, Shenfield, Brentwood, Essex, CM13 1AB